Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Are you interested in starting a career in IT and software systems? Do you enjoy working with computers and helping people? If so, we would love you to join our team at BHA Software as a Software Installation Apprentice, where you will gain hands-on experience while learning how to install, configure, and support specialist software used by dental practices across the UK.

About the Role

Baker Heath Associates is currently looking for a Software Installation Apprentice to join our team at our Blaby office. We are one of the UK's leading suppliers of dental software, supporting dental practices nationwide.

This apprenticeship role will give you the opportunity to learn practical IT and software installation skills while working alongside our experienced team. You will mainly be based in the office, assisting with software preparation, installation, and configuration. As you gain experience, you may also accompany team members to client sites to assist with on-site installations and setup.

You will receive full training and support as you develop your skills and knowledge in software systems, installations, and customer support.

Key Responsibilities

• Assisting with the preparation and configuration of software installations for new and existing clients.
• Supporting the team with remote and on-site software installations.
• Helping set up and test systems before deployment to clients.
• Learning how to install and configure software within customer environments.
• Assisting with installation documentation and internal procedures.
• Providing basic support and guidance to clients after installations.
• Occasionally accompanying team members to customer sites to assist with system setup.

Skills and Qualities

We are looking for someone with a strong attention to detail with the ability to apply common sense and diagnose and resolve issues through logical troubleshooting

• Interest in IT, computers, and software systems.
• Good communication skills and a friendly attitude when dealing with clients and colleagues.
• Willingness to learn and develop new technical skills.
• Good organisation and attention to detail.
• Ability to work both independently and as part of a team.

Requirements

• Proven interest in tech

• Evidence of a commitment to develop new skills - especially in tech

• Some understanding of core IT concepts

• Ability to engage customers and build relationships at a business to business level.

• Confidence to communicate with our clients.

• Good organisational skills.

• A full UK driving licence is desirable (or willingness to work towards one).
  

Qualifications:

Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc.

It would be desirable if you hold a driving license and have access to a car so you can easily travel to our clients where on-site support is required but this is not essential.

Salary: £15,600 (for the 1st year of the apprenticeship)

Location: This is an office based role and the successful candidate will be expected to attend our offices at LE8 4GD.

Apprenticeship Training to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.

• You will work alongside our experienced Service Desk team and build your skills through a combination of:

• 1-2-1 Coaching

• Group activities

• Online learning

• Work based tasks

By applying you are agreeing to Digital Native retaining your information, sharing this with potential employers and contacting you about apprenticeship opportunities that we feel you could be interested in.

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