IT Support Apprentice
We usually respond within three days
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
MHR
MHR has been at the cutting edge of HR, payroll, and finance for more than four decades. In that time, we've kept our independence, always operating with stability in mind. We don't just pioneer some of the best platforms on the market, we keep supporting and iterating on them, constantly investing in the future of people and finance software. We think with the long term in mind.
Why MHR? Because we take the time to focus on what matters most. People. Through our systems and the services surrounding them, we empower people to do their best work, and organisations to be as effective as possible. That's what we mean by enabling sustainable high performance for our customers.
Purpose
To provide assistance within the IT team, undertaking 1st line support tasks, logistics, assets control, and administration.
Responsibilities
Assistance providing first line desk-side, telephone, and remote-based IT support to the internal user base
Assist with the support and administration of stock and IT hardware
As part of the team, assist in desk moves and equipment requests
Accurately maintain the IT Support and asset management systems
Undertake project work as instructed by the Head of IT.
Required skills:
Proven interest in IT / tech
An enthusiastic and professional attitude with a desire to understand and resolve user IT issues
Evidence a commitment to learning new skills
Some understanding of IT concepts such as operating systems, firewalls, networks, virtual machines etc
Some understanding of cloud environments such Microsoft Azure, AWS etc
Excellent verbal and communication skills
Strong problem solving skills
Work effectively in a team
Qualifications
Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc
Apprenticeship Training to be provided:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Salary: £25,000
Location: This is an office based role and the successful candidate will be expected to attend our offices at NG11 6JS for 5 days a week.
Please note – if you have any questions regarding this apprenticeship vacancy, please email Digital Native at hello@dn-uk.com.
Please do not contact MHR directly, as all communication should be through Digital Native.
By applying you are agreeing to Digital Native retaining your information, sharing this with potential employers and contacting you about apprenticeship opportunities that we feel you could be interested in.
Candidates that have read and followed the advice in our CV Guide are more likely to be successful...
- Career path
- Support
- Locations
- East Midlands, Nottingham
About Digital Native
We are Digital Native. Our passion is partnering with businesses to nurture and grow great digital talent.
We live in a world with an abundance of free and easily accessible online courses, but the digital skills gap is still widening every year. We believe that courses alone don’t make better people and knowledge is not the same as skills.
That’s where our industry expert coaches come in. Their job is to support apprentices through the programme, sharing their extensive experience and helping apprentices apply what they’ve learned to become better employees.