Apprentice Digital Support Technician - Revenue Operations
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Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
About Evotix
At Evotix, we use our 25+ yrs experience to create dynamic EHS and sustainability solutions that empower our customers to protect people’s lives, communities and the planet. Based in Chicago, London, and Perth, we develop technologies that transform management of the world’s most critical environmental, health, safety and sustainability (EHS&S) challenges.
Our commitment to mobile first, human-centric design is what sets us apart. We bridge the gap between people and technology with functional, intuitive software and a team that’s focused on mutual success.
Whether businesses prefer a ready-to-use solution or one tailored specifically to their business, our approach helps transform health, safety, training and sustainability management.
Overview
Master data management, drive efficiency and work with cutting-edge revenue systems!
Are you a proactive and highly organised individual ready to kickstart your career in Revenue Operations (RevOps)? At Evotix, we’re committed to enabling success across our revenue teams, and we’re looking for a talented RevOps Apprentice to help us maintain and grow our database of target contacts and companies.
In this role, you’ll help provide our sales teams with accurate and complete prospecting data by consolidating information from a variety of research tools and databases. You’ll gain hands-on experience with industry-leading tools like Salesforce, working diligently and independently to build out increasingly extensive and valid system of record.
Key Responsibilities
Maintain Accurate Data in Systems of Record:
- Undertake research and review database records in detail, working across a variety of online and offline sources to deliver data entry / appendment work at scale (both directly into revenue systems and indirectly into Excel spreadsheets) ensuring:
- o An increasingly complete, valid, unduplicated database of prospect and customer account records, encompassing contacts within relevant personas.
- o Client Contracts and product ownership are correct and match with physical Contracts, including important revenue/legal term information.
- Take corrective actions where necessary to ensure data integrity.
- Flagging areas where data is consistently corrected to the wider team.
Data Reporting
- Develop and provide reports and dashboards to team members, ensuring data is easily accessible and actionable.
- Make changes to dashboards, reports and list views in order to provide ad-hoc views for users and management.
- Pull on demand reports as requested
User Management:
- Perform user management activities, including creating and maintaining user accounts, roles, and permissions across the revenue tech stack.
Documentation
- Assist in documenting existing solutions across our revenue platforms
User Support and Troubleshooting:
- Provide day-to-day user support, addressing inquiries and resolving issues promptly.
- Assist with first line troubleshooting and escalate more complex issues as needed.
- Escalating tickets to wider team where other skillsets are needed
Requirements
- Passion for Technology: Demonstratable strong interest in technology and continuous learning to stay current. For example, building and maintaining your own computers.
- Proactive Approach to Problem-Solving: Ability to identify issues and take the initiative to resolve them quickly and efficiently.
- Attention to Detail: Strong focus on accuracy, ensuring that data and processes are correct and consistent. Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small.
- Solid Understanding of Microsoft Office Suite: Proficient in using Microsoft Office tools such as Word and Excell for documentation and data processing. Ability to compare datasets using Excel functions strongly preferred.
Qualifications:
- Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
- Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc
Salary: £20k + bonus scheme
Location: Manchester, M3 4AP
Please note: this role is office based and applicants will need to show how they will be able to reliably commute to our offices five days per week. As this is an apprenticeship role applicants with a commute time greater than one hour will most likely not be considered.
Why Join Evotix
At Evotix, we’re transforming the way businesses approach health, safety, and wellbeing. Our team thrives on bold ideas, celebrates diversity, and embraces the power of collaboration.
Here’s why you’ll love working with us:
- Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus.
- Time to Recharge: Unlimited Annual Leave and your birthday off!
- Financial Future: Generous tiered pension scheme that increases over time.
- Comprehensive Benefits: Private Medical Coverage.
- Support for You: Quarterly wellness days and access to our Employee Assistance Program, including mental health, legal, and financial guidance.
- Growth Opportunities: Educational benefits to help you keep learning and growing.
- Team Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact.
Apprenticeship Training to be provided:
- You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
- You will work alongside our experienced Service Desk team and build your skills through a combination of:
- 1-2-1 Coaching
- Group activities
- Online learning
- Work based tasks
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- Career path
- Support
- Locations
- Manchester
About Digital Native
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We live in a world with an abundance of free and easily accessible online courses, but the digital skills gap is still widening every year. We believe that courses alone don’t make better people and knowledge is not the same as skills.
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Apprentice Digital Support Technician - Revenue Operations
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